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All Collection Frequently Asked Question I am unable to see the company or ledger while uploading the document

Steps to Sync the Company in Suvit:Step 1. Open Suvit Application Step 2. Ledger Sync Successfully Step 3. Refresh Website If the issue still persists:

I am unable to see the company or ledger while uploading the document

If at the time of uploading the document you are unable to see/select company or ledger, it can be due to sync issue, read on for more.

Usually, this happens if you have newly subscribed to a company and sync has not been done.
Take this into account: before uploading a document, make sure the company opened in Tally is synced with Suvit.
If you are a secondary user, ensure the company is assigned to you. Learn more

**Note:**
Whenever you create or alter a new ledger/item in Tally, simply "Sync Master" from the Suvit Tally Connector to get the latest data in Suvit.

Steps to Sync the Company in Suvit:

Step 1. Open Suvit Application

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Go to "My Companies" and click on the "Sync Master" button.

Step 2. Ledger Sync Successfully

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Wait for the notification showing "Ledger Sync Successfully."

Step 3. Refresh Website

3 img refresh.png

Go to the website.
Refresh the page or Press CTRL + SHIFT + R to hard refresh the page.
Now, try to import/upload the document.

If the issue still persists:

4 img what new.png

Ensure you are using the latest version of Suvit's application.
To check for the latest version, visit "What's New" in your Suvit web login at the bottom left corner.