I am unable to see the company or ledger while uploading the document

If at the time of uploading the document you are unable to see/select company or ledger, it can be due to sync issue, read on for more.


Usually, this happens if you have newly subscribed to a company and sync has not been done.
Take this into account: before uploading a document, make sure the company opened in Tally is synced with Suvit.

If you are a secondary user, ensure the company is assigned to you.

**Note:**
Whenever you create or alter a new ledger/item in Tally, simply "Sync Master" from the Suvit Tally Connector to get the latest data in Suvit.

Steps to Sync the Company in Suvit:

Step 1. Open Suvit Application

  • Go to "My Companies" and click on the "Sync Master" button.
    1 img.png

Step 2. Ledger Sync Successfully

  • Wait for the notification showing "Ledger Sync Successfully."
    2 img.png

Step 3. Refresh Website

  • Go to the website.
  • Refresh the page or Press CTRL + SHIFT + R to hard refresh the page.
    3 img refresh.png
  • Now, try to import/upload the document.

If the issue still persists:

  • Ensure you are using the latest version of Suvit's application.
  • To check for the latest version, visit "What's New" in your Suvit web login at the bottom left corner. 4 img what new.png