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All Collection Frequently Asked Question Login Not Detected

Login Not Detected Reason 1: Internet Connection Might Be Interrupted Solution 1:Reason 2: Different Login on Website and Suvit Desktop Application Solution 2:Reason 3: Suvit Desktop Application Is Not Open Solution 3:Reason 4: You Are Using Remote Desktop Connection Solution 4:

Login Not Detected

Discover why Suvit Desktop Application might show "Login Not Detected" and how to troubleshoot it. Common reasons include internet interruptions, mismatched login credentials between the website and application, the application not being open, or issues with remote desktop connections. Follow detailed solutions to resolve each issue effectively.

Reason 1: Internet Connection Might Be Interrupted

Solution 1:

Open System Tray → Quit the application.
Right Click → Quit.
OR Open Task Manager.
Select Suvit → End Task.
Re-open the Suvit Desktop Application.

Solution 2:

Check Login Details on the Website and Application:
- Website: Check details under Profile.
- Application: Go to Settings → Profile.
Login again with the correct Username and Password.

Reason 3: Suvit Desktop Application Is Not Open

Solution 3:

Simply Open the Suvit Desktop Application.

Reason 4: You Are Using Remote Desktop Connection

Solution 4:

a. Change the Tally port. Click here for Steps.
b. Change the port number in the Suvit Desktop Application. Click here for Steps.