This error you may get when you are using and older version of Suvit desktop application. Simply check if the Suvit application is updated to latest version. If so, check whether the login ID in your Suvit web and Suvit app is same or different.
Simple steps to solve below issue
Then login to the latest exe and go back to the transaction page and refresh , you will see your query is solved.
**Note** "If you encounter the same issue again, click 'Sync Master' to resolve it instantly."
**Note**"If you encounter the same issue again, check that your login ID is the same for both the Suvit Tally connector and the web login."