Looks like you're using an older version Suvit tally connector app

This error you may get when you are using and older version of Suvit desktop application. Simply check if the Suvit application is updated to latest version. If so, check whether the login ID in your Suvit web and Suvit app is same or different.

Simple steps to solve the issue

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Step 1: Search for Control Panel in Windows

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In the Windows search bar, type "Control Panel".

Step 2: Go to Programs & Features

In Control Panel, locate and select Programs & Features.

Step 3: Uninstall Suvit Application

Find Suvit in the list, right-click on it, and click Uninstall.

Step 4: Download the Latest Suvit Tally Connector

Sign in into Suvit.io, navigate to the Dashboard, and click "Explore Now" to access the Tally Connector. Download the latest version of the Suvit Connector from the official Suvit website.
After downloading, sign in to the latest executable file and refresh the transaction page. Your issue should be resolved.

**Note**: "If you encounter the same issue again, click 'Sync Master' to resolve it instantly."

**Note**: "If you encounter the same issue again, check that your login ID is the same for both the Suvit Tally connector and the web login."

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Install Suvit desktop (Tally connector) application. Learn more